Terms & Conditions

General Terms and Conditions
Last updated: May 15, 2023

Please read these terms and conditions carefully before using our service.

Interpretation and Definitions
Interpretation
Words with capitalized initial letters have the meanings defined in the following provisions. The following definitions have the same meaning regardless of whether they appear in the singular or plural form.

Definitions
For the purposes of these General Terms and Conditions:

• Application refers to the software program provided by the company that you download to an electronic device named relounge.
• Application Store refers to the digital distribution service operated and developed by Apple Inc. (Apple App Store) or Google Inc. (Google Play Store) through which the application was downloaded.
• Affiliate means any entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interests, or other securities entitled to vote for directors or other managing officers.
• Account refers to a unique account created for you to access our service or parts thereof.
• Country refers to: Dubai, United Arab Emirates.
• Company (referred to in this agreement as “the company,” “we,” “us,” or “our”) refers to RELOUNGE GLOBAL ENTERPRISE – FZCO, IFZA Business Park, DDP, Dubai, UAE.
• Content refers to content such as text, images, or other information that you may post, upload, link to, or otherwise make available, regardless of the form of that content.
• Device is any device that can access the service, such as a computer, mobile phone, or digital tablet.
• Feedback means feedback, innovations, or suggestions you send to us regarding the features, performance, or functionality of our service.
• Free Trial refers to a limited period that may be free of charge upon purchasing a subscription.
• Goods refer to the items offered for sale as part of the service.
• In-App Purchase refers to the purchase of a product, item, service, or subscription through the application, which is subject to these General Terms and Conditions and/or the terms of the Application Store.
• Orders mean a request by you to purchase goods from us.
• Promotions refer to contests, raffles, or other promotions offered through the service.
• Service refers to the application or the website or both.
• Subscriptions refer to the services or access to the service offered to you by the company on a subscription basis.
• General Terms and Conditions (also referred to as “Terms”) refer to these General Terms and Conditions, which constitute the entire agreement between you and the company regarding the use of the service.
• Third-Party Social Media Service refers to any services or content (including data, information, products, or services) provided by a third party that may be displayed, included, or made available by the service.
• Website refers to relounge, accessible via https://relounge.club/
• You means the natural person who accesses or uses the service, or the company or other legal entity on behalf of which such person accesses or uses the service, as applicable.

Acknowledgment
These are the general terms and conditions governing the use of this service and the agreement between you and the company. These General Terms and Conditions outline the rights and obligations of all users regarding the use of the service.

Your access to and use of the service is conditioned on your acceptance and compliance with these General Terms and Conditions. These General Terms and Conditions apply to all visitors, users, and others who access or use the service.

By accessing or using the service, you agree to these General Terms and Conditions. If you disagree with any part of these Terms, you must not use the service.

You represent that you are over 18 years old. The company does not allow persons under the age of 18 to use the service.

Your access to and use of the service is also conditioned on your acceptance and compliance with the company’s privacy policy. Our privacy policy describes our policies and procedures for collecting, using, and disclosing your personal data when you use the application or the website and informs you about your privacy rights and how the law protects you. Please read our privacy policy carefully before using our service.

Placing Orders for Goods
By placing an order for goods through the service, you warrant that you are legally capable of entering into binding contracts.

Your Information
When you wish to place an order for goods available through the service, you may be required to provide certain relevant information for your order, including but not limited to your name, email address, phone number, credit card number, credit card expiration date, billing address, and shipping information.

You represent and warrant that: (i) you are legally entitled to use credit or debit cards or other payment methods in connection with an order and that (ii) the information you provide is true, accurate, and complete.

By submitting such information, you grant us the right to share the information with third parties who process the payment to facilitate your order.

Order Cancellation
We reserve the right to refuse or cancel your order at any time for specific reasons, including but not limited to:

• Availability of goods
• Errors in the description or prices of goods
• Errors in your order

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

Your Right to Cancel the Order
All goods you purchase can only be returned in accordance with these General Terms and Conditions and our return policy.

Our return policies are part of these General Terms and Conditions. Please read our return terms to learn more about your right to cancel your order.

Your right to cancel an order applies only to goods that are returned in the same condition you received them. You should also include all instructions, documents, and packaging of the product. Goods that are damaged or are not in the same condition you received them in, or that are simply worn out after opening the original packaging, will not be refunded. Therefore, you should take appropriate care of the purchased goods while they are in your possession.

We will refund you the amount no later than 14 days after the day we receive the returned goods. We will use the same payment method you used for the order, and you will not incur any fees for this refund.

You do not have the right to cancel an order for the delivery of any of the following goods:

• Delivery of goods made to your specifications or clearly personalized.
• Delivery of goods that are not suitable for return due to their nature, spoil quickly, or have exceeded their expiration date.
• Delivery of goods that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery.
• Delivery of goods that are, by their nature, inseparably mixed with other items after delivery.
• Delivery of digital content not supplied on a tangible medium if performance has begun with your prior express consent and you acknowledge the loss of your right of withdrawal.

Availability, Errors, and Inaccuracies
We constantly update our goods offering in the service. The goods available in our service may be mispriced, inaccurately described, or unavailable, and there may be delays in updating information about our goods in the service and in our advertising on other websites.

We cannot guarantee the accuracy or completeness of information, including prices, product images, specifications, availability, and services, and we do not commit to this. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time and without prior notice.

Pricing Policy
The company reserves the right to change its prices at any time before accepting an order.

The stated prices may be changed by the company after acceptance of an order if the delivery is affected by government actions, changed tariffs, increased shipping costs, higher exchange rates, or other circumstances beyond the company’s control. In this case, you have the right to cancel your order.

Payments
A one-time payment is required for all goods purchased. Payment can be made through various payment methods available to us, such as Visa, MasterCard, Affinity Card, American Express cards, or online payment methods (e.g., PayPal).

Payment cards (credit cards or debit cards) are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we are not liable for any delay or failure to deliver your order.

Subscriptions
Duration of Subscription
The service or some parts of the service are only available with a paid subscription. Billing is done in advance on a recurring and regular basis (e.g., daily, weekly, monthly, or annually), depending on the type of subscription plan you select when purchasing the subscription.

At the end of each period, your subscription will automatically renew under the same conditions unless you cancel it or the company cancels it.

Cancellation of Subscriptions
You can cancel the renewal of your subscription either through the account settings page or by contacting the company. You will not receive a refund for the fees you have already paid for your current subscription period, and you can access the service until the end of your current subscription period.

If the subscription was completed via an in-app purchase, you can cancel the renewal of your subscription through the Application Store.

Billing
You must provide the company with accurate and complete billing information, including your full name, address, state, zip code, phone number, and a valid payment method.

If automatic billing fails for any reason, the company will issue an electronic invoice indicating that you must manually pay the full amount for the billing period indicated on the invoice by a certain deadline.

If the subscription was completed via an in-app purchase, billing is done through the Application Store and is subject to the terms of the Application Store.

Fee Changes
The company

may change subscription fees at its discretion and at any time. Any change in subscription fees will take effect at the end of the current subscription period.

The company will provide you with reasonable notice of changes to subscription fees to give you the opportunity to cancel your subscription before the change takes effect.

Your continued use of the service after the change in subscription fee takes effect will be considered your agreement to pay the changed subscription fee amount.

Refunds
Paid subscription fees are non-refundable unless required by law.

Certain refund requests for subscriptions may be reviewed by the company on a case-by-case basis and granted at the sole discretion of the company.

If the subscription was completed via an in-app purchase, the refund policies of the Application Store apply. If you wish to request a refund, you can contact the Application Store directly.

Free Trial
The company may, at its discretion, offer a subscription with a free trial for a limited period.

You may be required to enter your billing information to sign up for the free trial.

If you enter your billing information when signing up for a free trial, you will be charged by the company only after the free trial period ends. On the last day of the free trial period, you will automatically be charged the applicable subscription fees for the type of subscription you chose, unless you have canceled your subscription.

The company reserves the right to change (i) the terms of the free trial offer or (ii) to cancel the free trial offer at any time and without notice.

In-App Purchases
The application may include in-app purchases that allow you to purchase products, services, or subscriptions.

For more information on how you can manage in-app purchases with your device, you may find it in the terms of the Application Store or in the help settings of your device.

In-app purchases can only be consumed within the application. Once you make an in-app purchase, it cannot be canceled after you have initiated the download. In-app purchases cannot be redeemed for cash or other benefits or otherwise transferred.

If an in-app purchase fails to download successfully or does not work after being downloaded successfully, we will investigate the reason for the failure after we become aware of the error or are informed of the error by you. We will determine at our discretion whether to provide you with a replacement for the in-app purchase or provide you with a patch to fix the error. In no event will we charge you for the replacement or repair of the in-app purchase. In the unlikely event that we are unable to replace or repair the in-app purchase in question, or that we cannot do so within a reasonable time without significant inconvenience to you, we will authorize the Application Store to refund you an amount up to the cost of the in-app purchase in question. If you wish to request a refund, you can also do so by contacting the Application Store directly.

You acknowledge and agree that all billing and transaction processes will be handled by the application store from which you downloaded the application and that they are subject to the terms of that application store.

If you have issues with payment for in-app purchases, you must contact the Application Store directly.

Promotions
All promotions made available through the service may be subject to rules that are separate from these Terms.

If you participate in a promotion, please read the respective rules as well as our privacy policy. If the rules for a promotion conflict with these Terms, the rules of the promotion will apply.

User Accounts
When you create an account with us, you must provide information that is accurate, complete, and current at all times. If you do not do this, it constitutes a breach of the Terms, which may result in immediate termination of your account with our service.

You are responsible for safeguarding the password you use to access the service and for any activities or actions under your password, whether your password is for our service or a third-party social media service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

You may not use as a username the name of another natural or legal person or a name that is not lawfully available, a name or trademark that infringes on the rights of another natural or legal person without proper authorization, or a name that is otherwise offensive, vulgar, or obscene.

Content
Your Right to Post Content
Our service allows you to post content. You are responsible for the content you post to the service, including its legality, reliability, and appropriateness.

By posting content to the service, you grant us the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such content in and through the service. You retain all your rights to any content you submit, post, or display in or through the service, and you are responsible for protecting those rights. You agree that this license allows us to provide your content to other users of the service who may also use your content in accordance with these Terms.

You represent and warrant that: (i) the content is yours (you own it) or you have the right to use it and grant us the rights and licenses provided in these Terms, and (ii) the publication of your content on or through the service does not violate the privacy rights, publicity rights, copyright, contract rights, or other rights of any person.

Content Restrictions
The company is not responsible for the content of users of the service. You understand and expressly agree that you are solely responsible for the content and for all activities that occur under your account, whether conducted by you or by a third party using your account.

You may not submit content that is illegal, offensive, abusive, harassing, defamatory, slanderous, obscene, or otherwise objectionable. Examples of such objectionable content include, but are not limited to:

• Illegal or promotes illegal activities.
• Defamatory, discriminatory, or malicious content, including references or comments about religion, race, sexual orientation, gender, national/ethnic origin, or other target groups.
• Spam, whether machine-generated or randomly generated, unauthorized or unsolicited advertising, chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling.
• Containing or installing viruses, worms, malware, trojan horses, or other content intended to disrupt, damage, or limit the functionality of software, hardware, or telecommunications equipment or to destroy or gain unauthorized access to the data or other information of a third party.
• Violation of third-party property rights, including patent, trademark, trade secret, copyright, publicity rights, or other rights.
• Impersonating another person or entity, including the company and its employees or agents.
• Invasion of privacy of a third party.
• False information and characteristics.

The company reserves the right, but not the obligation, to determine at its discretion whether any content is appropriate and complies with these Terms, to refuse or remove such content. The company also reserves the right to make formatting and edits and to change the manner of content. The company may also limit or revoke your use of the service if you post such objectionable content. Since the company cannot control all content posted by users and/or third parties to the service, you agree to use the service at your own risk. You are aware that by using the service, you may be exposed to content that you may find offensive, obscene, inaccurate, or objectionable, and you agree that the company shall not be liable under any circumstances for such content, including any errors or omissions in content, or for any loss or damage of any kind incurred as a result of the use of any content.

Backups of Content
Although regular backups of the content are performed, the company cannot guarantee that no data will be lost or corrupted.

Damaged or invalid backup points may be caused by content that was corrupted before the backup or that changes during the backup process.

The company provides support and attempts to rectify any known or discovered issues that may affect content backups. However, you acknowledge that the company assumes no liability regarding the integrity of the content or the failure to successfully restore content to a usable state.

You agree to keep a complete and accurate copy of all content at an independent location from the service.

Copyright Policy
Infringement of Intellectual Property Rights
We respect the intellectual property rights of others. It is our policy to respond to any claim that content published on the service infringes the copyright or other intellectual property rights of a person.

If you are a copyright owner or authorized to act on behalf of such an owner and believe that your copyrighted work has been copied in a way that constitutes copyright infringement occurring through the service, you must submit your notice in writing to our copyright agent via email at info@relounge.club, including a detailed description of the alleged infringement in your notice.

You may be liable for damages (including costs and attorney fees) if you falsely claim that content infringes your copyright.

DMCA Notification and DMCA Procedures for Copyright Infringement Claims
You can submit a notification under the Digital Millennium Copyright Act (DMCA) by providing our copyright agent with the following information in writing (see 17 U.S.C 512(c)(3) for further details):

• An electronic or physical signature of the person authorized to act on behalf of the copyright owner.
• A description of the copyrighted work that you believe has been infringed, including the URL (i.e., the web address) of the location where the copyrighted work or a copy of the copyrighted work exists.
• Identification of the URL or other specific location of the service where the material you claim is infringing is located.
• Your address, telephone number, and email address.
• A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.
• A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on behalf of the copyright owner.

You can contact

our copyright agent via email at info@relounge.club. Upon receipt of a notice, the company will take any action it deems appropriate at its discretion, including the removal of the infringing content from the service.

Intellectual Property
The service and its original content (excluding the content provided by you or other users), features, and functionality are and will remain the exclusive property of the company and its licensors.

The service is protected by copyright, trademark, and other laws of the country and other countries.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of the company.

Your Feedback to Us
You assign all rights, title, and interest in all feedback you provide to the company. If such assignment is found to be ineffective for any reason, you agree to grant the company a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify, and exploit such feedback without restriction.

Links to Other Websites
Our service may contain links to third-party websites or services that are not owned or controlled by the company.

The company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that the company shall not be, directly or indirectly, liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through such websites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit.

Termination
We may terminate your account immediately and without prior notice or liability for any reason, including but not limited to if you violate these General Terms and Conditions.

Upon termination, your right to use the service will immediately cease. If you wish to terminate your account, you may simply stop using the service.

Limitation of Liability
Notwithstanding any damages that you might incur, the entire liability of the company and its suppliers under any provision of these Terms and your exclusive remedy for all of the foregoing shall be limited to the amount you actually paid through the service, or 100 USD if you have not purchased anything through the service.

To the extent permitted by applicable law, neither the company nor its suppliers shall be liable for any special, incidental, indirect, or consequential damages of any kind (including, but not limited to, damages for lost profits, loss of data or other information, business interruption, personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the service, third-party software and/or hardware used with the service, or otherwise in connection with any provision of these Terms), even if the company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

In some jurisdictions, the exclusion of implied warranties or the limitation of liability for incidental or consequential damages is not permitted, so some or all of the above exclusions and limitations may not apply to you. In such cases, the liability of each party shall be limited to the maximum extent permitted by applicable law.

“AS IS” and “AS AVAILABLE” Disclaimer
The service is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the company, on its own behalf and on behalf of its affiliates and its and their respective licensors and service providers, expressly disclaims all express, implied, statutory, or other warranties regarding the service, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and warranties that may arise from course of dealing, performance, usage, or trade practices. Without limitation to the foregoing, the company does not warrant or make any representations that the service will meet your requirements, achieve the intended results, be compatible or work with any other software, applications, systems, or services, operate without interruption, meet any performance or reliability standards, or be error-free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the company nor any of the company’s suppliers makes any express or implied representation or warranty of any kind: (i) regarding the operation or availability of the service, or the information, content, and materials or products contained therein; (ii) that the service will be uninterrupted or error-free; (iii) regarding the accuracy, reliability, or currency of any information or content provided via the service; or (iv) that the service, its servers, the content, or emails sent by or on behalf of the company are free of viruses, scripts, trojan horses, worms, malware, time bombs, or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on the applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you. In such cases, the exclusions and limitations set forth in this section shall apply to the fullest extent enforceable under applicable law.

Governing Law
These Terms and your use of the service shall be governed by and construed in accordance with the laws of the country without regard to its conflict of law provisions. Your use of the application may also be subject to other local, state, national, or international laws.

Dispute Resolution
If you have any concerns or disputes regarding the service, you agree to first try to resolve the dispute informally by contacting the company.

For Users from the European Union (EU)
If you are a consumer in the European Union, the mandatory provisions of the laws of the country in which you reside shall apply to you.

End User Provisions of the United States Federal Government
If you are an end user of the U.S. Federal Government, our service is a “Commercial Item” as that term is defined in 48 C.F.R. §2.101.

Compliance with United States Regulations
You represent and warrant that (i) you are not located in a country that is subject to a U.S. Government embargo or that has been designated as a “terrorist-supporting” country by the U.S. Government, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.

Severability and Waiver
Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be modified and construed to achieve the intent of that provision to the greatest extent possible under applicable law, and the remaining provisions shall remain in full force and effect.

Waiver
Except as expressly provided herein, the failure to exercise a right or to require the performance of an obligation under these Terms shall not affect a party's ability to exercise such right or require such performance at any later time, nor shall the waiver of any breach constitute a waiver of any subsequent breach.

Translation Interpretation
These General Terms and Conditions may have been translated when we provided them to you in our service. You agree that in the event of a dispute, the English original text shall prevail.

Changes to These Terms and Conditions
We reserve the right to change or replace these Terms at any time at our sole discretion. If a change is material, we will make reasonable efforts to notify you at least 30 days before the new terms take effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our service after the changes take effect, you agree to the revised terms. If you do not agree with the new terms in whole or in part, please stop using the website and the service.

Contact
If you have any questions about these General Terms and Conditions, you can contact us:

• By email: info@relounge.club
• Visit this page on our website: https://relounge.club/
• By mail: RELOUNGE GLOBAL ENTERPRISE – FZCO, IFZA Business Park, DDP, Dubai, UAE

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