How reLounge Improves the Physiotherapy Experience at Erlebniswelt Sport
Robin Seltigen, physiotherapist at Erlebniswelt Sport in Borken, shares insights into the integration of reLounge into his physiotherapy, osteopathy, and holistic health practice with multiple locations.
reLounge was designed to reduce therapists' workload and enhance patient care.
Patients report improvements, and therapists benefit from valuable breaks in their tight schedules.
Billing options include session packages and prescriptions, while reLounge is actively promoted to doctors and reception staff to encourage referrals.
Key Features of Integration
- Staff Training: Therapists were trained in small groups, experiencing the benefits of reLounge themselves to confidently recommend it to patients.
- Patient Feedback Studies: Initial studies with feedback forms before and after sessions revealed measurable improvements, strengthening trust in reLounge's advantages.
- Alternative Therapy Approach: Unlike traditional TENS electrotherapy, reLounge provides a more holistic experience for treating back pain and related issues.
- Billing and Referral Model: Options include 5- and 10-session packages as well as standard prescriptions, making integration seamless.
- Employee Benefits: Therapists use reLounge as a wellness perk, proving valuable for employee retention in the competitive healthcare sector.
Watch the video to see how Erlebniswelt Sport in Borken integrates reLounge as an innovative approach to easing therapists' workload and supporting pain management. Gain insights into the benefits for patients and staff, as well as practical experiences during implementation.
About Erlebniswelt Sport and Robin Seltigen
Erlebniswelt Sport is a renowned health center with four locations.
Services Offered:
- Physiotherapy
- Osteopathy
- Holistic medicine
- Fitness
Robin Seltigen, the head of Erlebniswelt Sport, aims to merge modern therapy methods with traditional techniques, creating an optimal environment for both patients and therapists.
The Discovery of reLounge
Robin came across Facebook and Instagram ads for reLounge while searching for innovative solutions.
The idea of reducing therapists' physical strain while improving patient experiences piqued his interest.
After visiting Düsseldorf to personally test reLounge, Robin was convinced.
The decision was swift: reLounge would become a part of Erlebniswelt Sport.
Implementation and Integration
The introduction of reLounge was carried out in several steps:
- Therapist Training: Therapists tested the couch themselves in small groups.
- Experience Sharing: First-hand use helped them understand its benefits.
- Patient Integration: Therapists actively introduced reLounge to patients.
Team involvement was crucial to success—therapists’ enthusiasm ensures patient engagement.
Benefits for Therapists and Patients
For Therapists
- Physical Relief: Less physical strain during the workday.
- Time Management: More efficient use of treatment time.
- Burnout Prevention: Increased balance and job satisfaction.
For Patients
- Pain Relief: A combination of heat, massage, and muscle stimulation.
- Relaxation: A pleasant therapy experience in a calming atmosphere.
- Quick Results: Many patients report rapid improvement.
Therapists endorse reLounge:
"Thanks to reLounge, I can focus better on my patients while protecting my own health."
Business and Operational Benefits
Erlebniswelt Sport successfully integrated reLounge into its services:
- Session Packages: Selling 5- and 10-session passes for reLounge treatments.
- Prescription Billing: Utilizing electrotherapy prescriptions, as reLounge is a certified medical device.
Promotion and Networking
- Demonstrations: Organizing showcases for doctors and medical staff.
- Networking: Actively communicating with doctors to encourage referrals.
These strategies resulted in:
- Increased patient numbers
- Stronger patient retention
- Competitive advantages over other practices
Overcoming Challenges
Initial challenges included:
- Skepticism from Doctors: Some were hesitant about the new technology.
- Education: Information sessions helped address concerns.
- Patient Expectations: Clear communication about therapy goals was essential.
Robin Seltigen emphasizes:
"Open discussions and transparency were key to building trust and overcoming objections."
The Added Value of reLounge
Differences from Traditional Electrotherapy
Summary of Benefits
- Efficiency: Treat more patients in the same amount of time.
- Flexibility: Ideal for tight therapy schedules.
- Employee Retention: Using it as a staff perk enhances satisfaction.
Erlebniswelt Sport also conducted patient surveys.
Results showed:
- 95% of patients felt better after treatment.
- 90% would recommend reLounge.
Future Plans and Recommendations
Based on positive feedback, Erlebniswelt Sport plans to:
- Expand reLounge to additional locations.
- Extend offerings with new therapy options.
Robin Seltigen’s recommendation:
"I highly recommend reLounge to my colleagues. It enhances our practice and delivers real value for both patients and therapists."
Conclusion
The integration of reLounge at Erlebniswelt Sport demonstrates how innovation and patient-centered care can work hand in hand.
By combining proven methods with modern technology, everyone benefits.
Want to experience the advantages of reLounge yourself?
- Learn more about the possibilities.
- Book a session for a personal consultation or trial.
